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Privacy Policy

We are committed to protecting and respecting your privacy. This privacy notice explains what personal data we collect and how we will use it.

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For the purposes of the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”), you are the data controller and we are the data processor.

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Under the GDPR, the lawful bases we rely on for processing your personal information are:

  1. Your consent. You can withdraw your consent at any time this by contacting ashlee@keepmeclosecreations.co.uk;

  2. We have a contractual obligation to process your personal information;

  3. We have a legal obligation to do so;

  4. We have a legitimate interest.

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What information do we collect and use?

We currently collect and process the following information:

  1. Your Personal identifiers and contact details, including:

  2. Your name;

  3. Your Address (shipping address);

  4. Your Email Address;

  5. Your Telephone Number;

  6. Your Banking details.

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How do we get the information and why do we have it?

The personal information that we collect, and process is provided to us directly by you via one or both of the following methods:

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  • Sending enquiries to us via email or telephone and/or

  • Placing orders on our website.

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We use this information to provide you with our responses to enquiries that you have made about the products and services provided by Keep Me Close Creations.

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We use this information to process orders that you place on the website.  For example, your phone number or email address so that we can process your order and provide you updates on the progress of your order, and your address so that we can ship your order to you on completion.

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We use your banking details to process any payments made by/to you.

 

We do not use your details for any other purpose. We do not run any form of mailing lists.

 

We do not share your information with any third-parties.

 

Our website may, from time to time, contain links to and from the websites of third parties.  If you follow a link to any of these websites, please note that these websites should have their own privacy policies and we do not accept any responsibility or liability for these policies, the content or operation of these websites.  Please check these policies and the terms of the websites before you submit any personal data to these websites.

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How long do we retain your information and how do we destroy it?

We will retain only the information required to maintain financial records for tax purposes.

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We retain your Personal Information for a period of 7 years after we fulfilled your order to comply with our legal obligations.

 

We will destroy the information once this period has passed.  Electronic records, emails and backups will be deleted.  Any paper copies will be shredded.

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How do we store your information?

Some of the information you provide to us will be transmitted electronically (e.g. information provided via our website or by email). We would remind you that information transmitted via the internet is not completely secure and although we will do our best to protect any information transmitted in this way, we cannot guarantee its complete security.

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Your information is securely stored within the Wix.com cloud.  Emails are stored within a dedicated Gmail business email account owned by Keep Me Close Creations.  Hard copy personal information, when printed will be stored securely at Keep Me Close Creations premises in a locked cupboard.

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Your data protection rights

Under the GDPR, you have rights including:

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Request access to your personal data (commonly known as a "data subject access request") - This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

 

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

 

Request erasure of your personal data - This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

 

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

 

Request restriction of processing of your personal data - This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

 

Request the transfer of your personal data to you or to a third party - We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

 

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

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If you would like to communicate with us about any of the rights mentioned above, or if you have any other queries about the matters mentioned in this privacy notice, please contact us at ashlee@keepmeclosecreations.co.uk

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How to complain - You can also complain to the ICO if you are unhappy with how we have used your data.

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The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: + 00 44 (0)303 123 1113

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