Ts & Cs | Keep Me Close Creations

Terms and Conditions

THESE TERMS

What these terms cover - These are the terms and conditions on which we supply our products to you.
Why you should read them - Please read these terms carefully before you submit your order to me. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
All content included in this website, including but not limited to graphics, text, photographs is copyright and property of Keep Me Close Creations. The site Is hosted by Wix.com and built using the Wix ADI.
The website may include links to other web sites for your convenience to find further information. The inclusion of these links does not indicate an endorsement of the information or opinions presented on these web sites.
The information presented on this website is for your personal use only and Keep Me Close Creations shall bear no responsibility for how this information is used.

WHO WE ARE

We are Keep Me Close Creations a sole trader established in England and Wales

HOW WE WILL ACCEPT YOUR ORDER

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. We only sell to the UK. This website is solely for the promotion of these products in the UK.

WEIGHTED PRODUCTS

All prices shown in the shop and product pages show the price for the smallest size throw or lap pad. The price of the final item will depend on the size selected.
We provide no guidance as to the suitability or efficacy of weighted lap pads and throws.
These products are used at your own risk and We shall assume that you have satisfied yourself that the product you order and purchase from us is suitable for your needs.
We do not offer refunds should you find that the product does not provide the expected benefit for the end user.
The fabric is not CE approved in accordance with fire safety standards. The items are not fire retardant, so please keep them away from fires, open flames and high temperatures.
Exercising your right to change your mind (Consumer Contracts Regulations 2013) - For most products bought online you have a legal right to change your mind within 14 days (“Cooling Off Period”). If you change your mind during the Cooling Off Period, we will refund you any payment you made.
While every item is carefully and thoughtfully handcrafted, the items are handmade and there may be very small variations in the final sizes of the finished item.
Weighted products items take between 4 and 6 weeks to complete (including the 14 days’ cooling period as set out in Clause 6 of these Terms) depending on how busy we are. We will contact you if we encounter any delays, and we will make every effort to deliver your order within the quoted time.

PAYMENT

Payment must be received in full before any work commences.
Payment can be made by Credit or Debit card through the website using Wix’s secure payment system when placing your order. Payment via bank transfer can be arranged if you prefer. Please email us for details.
If you live nearby and wish to deliver the source garments and pay us directly in cash, this can also be arranged. Please select the appropriate option when placing your order.

DELIVERY

All delivery times are estimates and you place your order on this basis. We will do our very best to meet these dates and will let you know in advance if there is a likelihood of any delay.
Undelivered or uncollected items will be returned to us and will incur additional shipping charges to re-ship.
Our preferred shipping method for UK deliveries is the Collect+ service, but alternate arrangements can be made if this is not suitable for your location.
If you live near Thatcham, UK, and would prefer to collect your order from us directly, please indicate this on the order and we will contact you to arrange a suitable collection time.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987.
We are not liable for business losses. We only supply the products for domestic and private use. If you use the Keepsake products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

PUBLICITY

Notwithstanding the terms and conditions defined within the Privacy section below:

You give us permission to display photographs of any product ordered from us at least 2 weeks after delivery of the product. Your name and personal details will not be stored or displayed with the photograph/s.
We will gratefully accept your testimonial after receipt of your product if you are willing to provide this and will present this information on the Testimonials page on this website.

RETURNS

We do not accept returns or give refunds except during the cooling off period.
We do not accept cancellations after the 2 weeks cooling off period following receipt of the order, payment and source garments.
While every care is taken in making the items, due to the materials used, while unlikely it is possible that something may break. If this happens please contact us via email and we will be happy to resolve the problem for you.
If you have any concerns about your finished item on receipt, please contact us via email to discuss further. We will do everything we can to ensure you are completely satisfied with your purchase.

KEEPSAKE PRODUCTS

The images of the products on our website are for illustrative purposes only. The individual items shown in the images are either mine or were made for customers. For products where we supply the fabric and/or accessories, while we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade from a variety of different fabrics, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 10% tolerance.
All keepsake products, including, but not limited to, memory bears, quilts, cushions and custom creations are handmade, lovingly crafted keepsake articles, manufactured by us in our studio based in Berkshire (UK).
All prices shown in the shop and product pages show the base price before customisation or certain fabric selections. The price of the final item will depend on the selection of source fabric and accessories.
These keepsake articles are intended for collection purposes only and are not intended for children under 14 years of age.
Due to the unique and individual nature of every keepsake product, the source of the materials (YOUR special item(s) of clothing) and small parts they cannot be CE approved in accordance with the Safety of Toys directive and should be kept out of reach of babies and small children.
Due to the unique and individual nature of every keepsake product, the source of the materials (YOUR special item(s) of clothing) they cannot be CE approved in accordance with fire safety standards. The items are not fire retardant, so please keep them away from fires, open flames and high temperatures.
Clothing for keepsake items will be sent at your own risk and cost. We recommend recorded delivery using Royal Mail or a courier (e.g. Collect+) of your choosing. If you live nearby and wish to deliver the source garments yourself, please indicate this option on your order and we will contact you to arrange this.
We will assume that all items are freshly washed/laundered/dry-cleaned as appropriate before you send them to us.
Exercising your right to change your mind (Consumer Contracts Regulations 2013) - For most products bought online you have a legal right to change your mind within 14 days (“Cooling Off Period”). This will allow you time to consider your order and let us know if you would like to make any changes to your order. If you change your mind during the Cooling Off Period, we will return any items of clothing that you have sent us. We will also refund you any payment you made less the shipping costs for the returned items.
Every order is important to us and will receive our utmost care in its fulfilment. For this reason, once started, it may not be possible to accommodate changes, so please let us know as soon as possible after sending the items of clothing if you would like to change anything and we will do our best to accommodate requested changes where possible.
While every item is carefully and thoughtfully handcrafted, please note that the final unique item is dependent on the nature and structural stability of the source material and there may be small variations in size and proportions of the finished item.
Keepsake items take between 6 and 12 weeks to complete (including the 14 days’ cooling period as set out in Clause 9 of these Terms) depending on the type of item. Please refer to the “Time to Create” section on the product pages for more details. We will contact you if we encounter any delays, either due to unexpected complexity caused by the source material, or any other unrelated cause. We will make every effort to deliver your order within the quoted time.
We will dispose of any clothing remnants and recycle unused clothing items unless you request that these are returned with the completed keepsake. Note that this may incur an increased shipping cost.

OTHER IMPORTANT TERMS

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

OUR CONTACT DETAILS

Name: Ashlee Lubbe - Keep Me Close Creations
Address: 38 Glaisdale, Thatcham, RG19 3XJ
Phone: +44 7926 121 790
E-mail: ashlee@keepmeclosecreations.co.uk

CLASSES

CANCELLATION POLICY

Places on our classes are limited.

Please check the dates and class details BEFORE booking.

Your booking may prevent others from booking a class on a specific date and is therefore subject to a recognised cancellation policy for activity/leisure service bookings, which is in line with the Distance Selling Regulations issued by the Office of Fair Trading.

This means that, once the booking is in place, your right to cancel without penalty ends, except for the following conditions:

COVID-19, SARS-COV-2 or any mutation of these. Cancellation by you due to having or being effected by illness (isolation, care, infected), will be exempt from the cancellation policy and can cancel or reschedule at any time for a full refund.
If Keep Me Close Creations have to move the class dates and you cannot commit to the new dates.

If you cannot attend the class you may be able to transfer your place to someone else. Please contact us on 07926121790 no less than 2 days before the class date to provide the details.

If you do not notify us and do not attend the class, no refund will be given.